Insam Technologie
Contenu du cours
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Introduction to itilu00ae
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Service strategy
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Service design
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Service transition
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Operation of services
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Continuous improvement of services
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Itil\u00ae implementation
Description
The Getting to Know ITIL®: Understand the Principles and Best Practices of IT Service Management course is designed for IT professionals and IT service managers who want to gain an in-depth understanding of the principles and best practices of service management according to the ITIL® (Information Technology Infrastructure Library) standard. This training will guide you through key ITIL® concepts, providing you with the knowledge needed to improve the quality, efficiency and value of IT services within your organization.
NB : Training distributed in Français
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