Contenu du cours
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Introduction to business techniques
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Understanding the customer and their needs
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Presentation and communication techniques
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Negotiation techniques
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Persuasion and conviction techniques
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Sales cycle management
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Customer service and loyalty
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Ethics and business conduct
Description
“Initiation to Commercial Techniques” is a training course designed for individuals who wish to acquire essential skills in the field of sales and commerce. Whether you are new to sales or looking to improve your existing skills, this training will provide you with the knowledge and techniques needed to succeed in the sales field. You'll learn sales fundamentals, negotiation strategies, persuasion techniques and much more.
NB : Training distributed in Français
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