Insam Technologie
Contenu du cours
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Introduction to itilu00ae 4 foundation
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Service strategy
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Service design
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Service transition
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Operation of services
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Continuous improvement of services
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Integration of itilu00ae with other reference frameworks
Description
The “ITIL® in Practice – Applying ITIL® 4 Foundation Concepts” course is designed for IT professionals and IT service managers who want to gain a practical, in-depth understanding of key ITIL® 4 Foundation concepts and learn to apply them in their work environment. This hands-on training will guide you through the principles, practices and processes of ITIL® 4 Foundation, enabling you to implement effective improvements in IT service management.
NB : Training distributed in Français
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